Refund policy

At Sydney Boutique, we want you to feel confident about every purchase. If something isn't quite right, we're here to help with a clear and fair returns process.

Our Commitment Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits these rights.

Change of Mind Returns

If you change your mind, you have 30 days from the date your order is delivered to request a return. Change of mind returns are not accepted after 30 days.

Return Conditions (Change of Mind)

To qualify for a change of mind refund, items must be unworn and unused, in original condition, with all tags attached, and returned in the original packaging. Items returned worn, damaged, or without tags are not eligible for a change of mind refund.

How to Return an Item

To begin a return, email sydneyboutiqueau@gmail.com. Please include your order number, the items you'd like to return, and a brief reason for the return. Once we review your request, we'll reply with the next steps and return instructions.

Refunds

Refunds are issued to the original payment method used at checkout.

Refund Processing

Once your return is received and inspected, refunds are processed within 7 business days. You will receive a confirmation email once the refund has been completed. Depending on your bank or card provider, it may take a few additional days for the refund to appear on your statement.

Items Not Eligible for Change of Mind Returns

We cannot accept change of mind returns for gift cards, store credit, final sale items (clearly marked), or items returned after 30 days. This does not affect your rights if an item is faulty, not as described, or incorrect.

Late or Missing Refunds

If you haven't received your refund after the processing window, please check with your bank or card provider first, as posting times can vary. If the refund still hasn't appeared, contact us at sydneyboutiqueau@gmail.com and we'll assist you.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, or incorrect, please email us as soon as possible at sydneyboutiqueau@gmail.com. Include your order number and a photo of the issue so we can resolve it quickly. For faulty, damaged, or incorrect items, we'll cover the return shipping and offer a repair, replacement, or full refund in line with the Australian Consumer Law.

Exchanges

We do not offer direct exchanges at this time. If you need a different size or style, please return your item for a refund and place a new order.

Return Shipping

If you are returning an item because you changed your mind, return shipping costs are the customer's responsibility. If the return is due to a faulty, damaged, or incorrect item, we will cover the return shipping costs.

At Sydney Boutique, we believe style should feel effortless, natural, and true to you. Our pieces are designed for real moments, from relaxed mornings to busy days and everything in between.

Our Story

Sydney Boutique was created with a simple idea: fashion should be uncomplicated. We curate clothing that moves with you, pieces that feel good, look refined, and remain wardrobe staples season after season. Inspired by Sydney's relaxed, coastal approach to style, we focus on simplicity and everyday elegance.

What We Stand For

We're here for those who value effortless style, genuine comfort, and long-lasting quality. No loud trends. No unnecessary details, just thoughtful design and dependable quality.

Our Design Philosophy

Every piece starts with one question: how can it be both comfortable and refined? We focus on clean, flattering silhouettes, materials that feel comfortable against the skin, and versatile pieces that transition easily from day to night.

Why Shop With Us

We offer free shipping across Australia, 30-day change of mind returns, and real customer support from real people.

Our Promise

We're here to help you feel confident and comfortable, with clothing that makes getting dressed simple. Welcome to Sydney Boutique. We're glad you're here.

Contact Information

Store Name: Sydney Boutique
Address: [YOUR BUSINESS ADDRESS]
Email: sydneyboutiqueau@gmail.com

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (AEST/AEDT – Sydney time). We aim to respond within one business day. Closed on Australian public holidays.